The VenderIT FAQ: what clients ask before they start

Our complete websites start at ₱99,000. That Starter package covers custom design and build, cloud hosting, a free .com domain, company email addresses, training and a full year of support — not a base price with the essentials billed later. Pro is ₱149,000 and Business ₱199,000. Across the wider market you will see ₱15,000 template jobs and ₱500,000+ enterprise builds; what usually differs is how much is genuinely included.

Starter (₱99,000) is a complete custom website, live in about 5 working days. Pro (₱149,000) takes 10 days and adds a branded Android app for your business. Business (₱199,000) takes 15 days and covers enterprise builds — heavier workflows, more modules, bigger catalogues and user bases. All three carry the same core inclusions, so you are paying for scope and build depth, not for features being switched on.

Local clients usually pay by bank transfer or e-wallet — GCash and Maya are both straightforward — while clients abroad normally send bank transfers. We bill 50% to start and the balance against milestones, with an invoice for each stage. Hosting and renewals after year one are billed through your client portal at my.venderit.com. Confirm the current account details with us on +63 936 298 2810 before you send anything.

Starter goes live in about 5 working days, Pro in 10 and Business in 15. The clock starts when we have your content and your approvals, which is the part most clients underestimate — a website development timeline slips when logos, photos and price lists arrive in pieces. Larger custom platforms take longer, and those get a milestone schedule with dates before you pay anything.

We schedule your build and start discovery the same week. You get a written scope and sitemap, then designs to approve, then a staging link you can test on your own phone before anything goes public. The remaining 50% is billed against milestones as those stages are signed off, not in one lump at the end. Training and documentation come before launch, so your team can run the site from day one.

We revise at checkpoints rather than counting rounds. You approve the sitemap, then the design, then the staging build, and we keep adjusting at each stage until you are happy before moving to the next. That discipline is what keeps a 5-day Starter build at 5 days. What does change a quote is new scope — extra pages, a new module, a second language — and we price that separately with its timeline impact first.

Four things: your logo and brand files, your service or product list with prices, the photos you want used, and one person who can approve decisions. If you already have a domain or hosting, we need registrar access. If your copy is not written, we draft it from a short call — waiting for perfect content is the single most common reason a build stalls.

Every package includes the lifetime 24/7 AI assistant, admin panel and CMS, full SEO setup, unlimited listings and users, online and offline payments, free cloud hosting, free setup, free training and documentation, free company domain emails, a free 1-year .com domain, 1-year support and a 1-year warranty. Extra cost means new scope: additional modules, an iOS app, ad spend, or paid third-party licences. We quote those before we build them.

Yes. Every website and app we build ships with a 24/7 AI assistant trained on your services, pricing, policies and FAQs, and it stays free for the life of that platform. No monthly fee, no per-message charge, no trial that quietly expires. It answers a customer at 2am, captures their details and passes real enquiries to your team. It is part of the build, not a subscription bolted on afterwards — included in Starter, Pro and Business alike.

You do. The design, the content, the database, the code and the domain are yours from handover — not licensed back to you, not held over you. We host and maintain it because that is simpler for you, but you can move the whole thing to another provider whenever you want, and we hand over files, backups and DNS access without an argument.

Your first year of cloud hosting and your .com domain are inside the package price. After that, website hosting in the Philippines with us starts at ₱499 a month on VenderIT Cloud — the same infrastructure running 2,000+ businesses with a 99.9% uptime guarantee — and your domain renews at the registrar's standard rate. We show you both figures before they fall due, so nothing arrives as a surprise.

The warranty covers anything that breaks in what we built: bugs, broken forms, payment errors, features that stop working after an update. Support covers questions, small content changes and help using the admin panel. Both run a full year from launch at no cost, and the AI assistant answers instantly at any hour. After year one, support continues on a maintenance plan or per request.

Yes. We are based in Cainta, Rizal and work with clients across Metro Manila, Cebu, Davao and the provinces, as well as Filipino-owned businesses abroad. Everything runs online — Messenger, Viber, email and video calls — and your account, hosting and invoices sit in the client portal at my.venderit.com. Time-zone gaps are covered by the 24/7 AI assistant; the team replies Mon–Sat, 9am–6pm PHT.

Yes. Website redesign and migration is a large part of our work, including moves off WordPress, Wix, Shopify and ageing custom builds. The real risk is losing traffic, so we map every existing URL to its new destination with permanent redirects, carry over the pages already earning visits, and keep the titles and metadata that already work intact unless we are deliberately improving them. Your content and database come with you.

Often, yes. We audit what exists first — code quality, hosting, security, and whether the previous developer left the domain and accounts in your name — then tell you honestly whether maintaining is cheaper than rebuilding. Sometimes the answer is rebuild, and we will say so with the reasons. If we take it over, it moves onto VenderIT Cloud with a maintenance plan and a clear list of what we fix first.

Yes to a contract, no to lock-in. Before work starts you receive a written quotation and scope: deliverables, milestones, timeline, price, and the 1-year warranty and support terms in writing. There is no minimum term afterwards. Because you own the code and the domain, you can move hosting elsewhere at any point — the AI assistant, the ₱499/mo hosting and the support are reasons to stay, not a trap.