01
The site is down or erroring
Pages failing, checkout broken, forms not sending, the whole platform unreachable. Free inside your warranty year, and treated as urgent whatever the hour.
Your #1 Technology Partner · Cainta, Rizal · 24/7 AI-assisted support
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Support
Something not working, or something you want changed? Raise a ticket below and it goes straight to the team that built your platform — not a queue, not a bot with no answers.
An animated Messenger thread in which a late-night customer enquiry arrives at a closed shop, an assistant drafts and sends a reply, and the customer's details are saved as a new contact record.
Answer every late-night enquiry, and keep each customer's details on file.
Three ways in
What we handle
Anything broken is support and is free during your warranty year. Anything new is a change, and a change gets a quote before we start — we never bill for working out which is which.
Pages failing, checkout broken, forms not sending, the whole platform unreachable. Free inside your warranty year, and treated as urgent whatever the hour.
Layout broken on a phone, an image not loading, text overlapping after an update. Send a screenshot and the page URL and we will match it to the build.
Renewals, DNS changes, SSL, mailbox problems, moving a domain in. One queue — you never have to work out which department owns it.
New products, updated prices, a changed service list. Your admin panel handles most of this yourself; ask us when it does not.
Your assistant answers from your services, pricing and policies. When those change, we retrain it — free, for the life of the platform.
A new module, a redesign, a second app. That is a change rather than a fix, so it gets a quote first and never a surprise invoice.
Already a client
Your builds, invoices, domains, hosting and every ticket you have raised live at my.venderit.com. If you have lost your reference number, it is in there — and so is the email address the ticket was raised from.
Questions
Still not covered? Raise a ticket and ask — a real person reads it.
Raise a ticketAnything broken is support and is free during your warranty year — a page erroring, a form not sending, checkout failing, the site slow or offline, an update that went wrong. Anything new is a change: a new page template, a new module, a redesign, a fresh batch of content entry. We tell you which one it is before doing the work, and a change gets a quote first. We do not bill for the diagnosis.
Team hours are Monday to Saturday, 9am to 6pm Philippine time, and most tickets are picked up the same day. A site that is completely down is treated as urgent whatever the hour — use the hotline for those, because a phone rings and a ticket does not. The AI assistant on your platform keeps serving your customers throughout.
Support and warranty are free for the first year with every package. After that, hosting continues from ₱499 a month and maintenance plans cover updates, backups, monitoring and a set number of change requests. Nothing renews without you agreeing to it, and your platform stays yours either way. The 24/7 AI assistant stays free for the life of your platform.
Yes — keep the reference you were given when you sent it, in the form VIT-XXXXX, and quote it in any reply or call. Your full account, including builds, invoices, domains and open tickets, lives at my.venderit.com. If you have lost the reference, send us the email address you used and we will find it.
The same place. Billing questions, domain renewals, DNS changes, mailbox problems and hosting upgrades all go through this form or the hotline, and we route them internally. You never need to work out which department owns a problem — that is our job, not yours.
Often, yes. We take on rescue and maintenance work for sites built elsewhere — WordPress, Shopify, custom builds — starting with an audit so nobody is guessing. Send us the URL and what is going wrong. If the platform is beyond economical repair we will say so plainly rather than bill you to find out slowly.