Real availability, by service and by staff
Each service carries its own duration, prep time and clean-up buffer, and each staff member carries their own schedule, day off and skill list. A client picking a 90-minute treatment only sees slots where that therapist is genuinely free for 90 minutes plus turnaround.
Rooms, chairs and equipment booked at the same time
A booking often needs more than a person. The system holds the room, the chair, the massage bed or the vehicle alongside the staff member, so two therapists cannot be assigned the same room and a slot cannot be sold twice from two different branches.
Deposits that cut no-shows
Require full payment, a fixed deposit or nothing at all — set per service. Clients pay through GCash, Maya, card or bank transfer at booking, and the slot is only confirmed once payment clears. Your cancellation window and forfeiture rule are enforced by the system rather than argued at the counter.
Reminders on the channel your clients read
Confirmation on booking, a reminder the day before and another an hour ahead, sent by Viber, Messenger, email or SMS. Reschedule and cancel links sit in the message, so a client who cannot make it frees the slot instead of just not showing up.
Packages, sessions and memberships
Sell a ten-session package and the system tracks the balance, expiry and which staff member used each session. Members get their rate applied automatically and clients can see their remaining sessions themselves, which stops the most common front-desk dispute in wellness businesses.
Client records the next staff member can read
Visit history, preferences, allergies or contraindications, before-and-after notes, and the products used last time. When a regular's usual therapist is on leave, the person covering opens the record and already knows what to do.
Walk-ins, queue and the day view
The front desk still gets one screen showing the whole day across staff, with drag-to-move rescheduling, walk-ins slotted into gaps, and late arrivals flagged. Online bookings and walk-ins share the same calendar, so the day is never split across an app and a logbook.