Website Maintenance Services and Support in the Philippines

This one keeps the site alive: monitoring, security patching, backups and restores, SSL, malware, incident response. The web-side page keeps the site current: new pages, price and text changes, design tweaks, photos and retraining your AI assistant. Different work, different people, quoted separately so you can see what each is doing. Most clients run both, and the two are cross-linked for exactly this reason.

Around-the-clock uptime, SSL and resource monitoring; daily off-server backups with tested restores; operating system, server and database patching in a scheduled window; malware scanning and clean-up; broken link, form and error-log checks; and a monthly report of what was done. Support runs through my.venderit.com. It is one fixed fee — you are never billed by the hour for a security patch.

A backup is taken every day and kept off the live server, with retention agreed in writing when you sign up. When something breaks, restoring the last clean copy is usually the first move rather than the last, because it gets customers back to a working site while we investigate. We also take a restore point immediately before any patching batch, so an update can be reversed cleanly.

Monitoring alerts us, usually before you notice. We check whether it is the server, the application, DNS, SSL or the network, contain it, and restore from the last clean backup if the fastest route back is a rollback. You get told what is happening while it is happening, and afterwards you get the cause in writing under the 99.9% uptime guarantee. Your AI assistant keeps capturing enquiries throughout.

Yes to the first. We audit the site, list what is at risk, and quote from what we find rather than from a price list. Sites hosted elsewhere are harder — we cannot patch a server we do not control, and half of this service is server-layer work. In practice we either move you onto VenderIT Cloud, or scope a narrower plan and tell you plainly what we cannot cover.

Hosting keeps the platform running: the machine, the network, the daily backups, the SSL. Maintenance is the active work on top — patching in a controlled window, testing restores, scanning for malware, checking forms and speed, and responding when something breaks. Cheap hosting anywhere includes the first and almost never the second, which is why so many sites are technically hosted and practically unmaintained.

For our clients, year one is covered: every build from ₱99,000 includes free hosting plus a year of support and warranty. After that, hosting continues from ₱499 a month and the care plan is a fixed monthly figure. Three things move that figure: how many pages and systems have to be watched, how much an hour of downtime costs you, and whether we built the site. Sites we did not build are audited first, because the number should come from the actual state of the server rather than from a plan name. You get it in writing before the first patch window.