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One source of truth your AI answers from — and one place to fix it the moment it gets something wrong.
An AI knowledge base for business is the single source your assistant is allowed to answer from: services, prices, packages, policies, opening hours, delivery areas, warranty terms, and the PDF nobody on your team can ever find.
An animated FAQ panel in which each customer question opens in turn to reveal a short, checked answer about service areas, payment, site visits and receipts.
The questions buyers actually ask, answered before they pick up the phone.
Works across
We sit down and write out what you actually sell, what it costs, what is not included, and the twelve questions your staff answer every week. Copy pulled off a five-year-old website is how an assistant ends up quoting a package you stopped selling.
The assistant is restricted to your entries. Ask it something you have not documented and it says so and offers a human, rather than producing a confident, plausible, expensive invention.
Upload your rate card, service catalogue, warranty terms, delivery zones or membership rules. The assistant reads them and cites the entry it answered from, so you can check its work instead of trusting it.
Open the transcript, mark the bad reply, type the right answer. It becomes a knowledge base entry immediately and every channel uses it from the next message on. No support ticket, no retraining cycle, no waiting for us.
Raise a price on Monday and web chat, Messenger, Viber and WhatsApp all quote the new figure. This is the reason four staff stop giving four different numbers.
Every question the assistant could not answer is logged and grouped. It is the most honest list you will ever get of what your customers want to know and your business has never written down.
From a working session with you during the build. We go through your services, pricing, inclusions, exclusions, policies, hours, service areas and the questions your staff answer daily, then import any documents you already have. You review and approve every entry before launch, because the assistant will quote it word for word.
It is restricted to your entries and told to say it does not know rather than guess, which removes the common failure of a confident wrong price. No AI system is perfect, so we also add handoff triggers for money, refunds and complaints, and every conversation is logged for you to check.
Open the conversation in your admin panel, flag the reply, and write the correct answer. It is saved as a knowledge base entry and used on the next message across every channel. You do not raise a ticket with us and you do not wait for a retraining run — it is your knowledge base to edit.
Yes: PDFs, spreadsheets, catalogues, policy documents and images of a printed rate card. The assistant extracts the content and answers from it. We do recommend converting a frequently changing price list into structured entries instead, so updating one figure does not mean re-uploading a whole document.
Whoever you nominate. Editing runs on roles in the admin panel, so your marketing lead can update service descriptions while only the owner or manager can change prices and policies. Every edit is stamped with who made it and when, so a wrong price change can be traced and rolled back.
Yes, and this is where many clients get the most value. The same knowledge base answers internal questions — commission rules, leave policy, which supplier handles which SKU, what the warranty actually covers. New hires stop asking a senior staff member the same six questions in their first week.
No. Your knowledge base, documents and conversations sit in your own environment on VenderIT Cloud. We do not sell it, do not use it to train public models, and you can export or permanently delete it whenever you want. It is your business information, on infrastructure you can leave.
Book a demo and we will show you what it would answer, capture and book for you.