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The answer exists once, stays current, and is found in seconds by whoever needs it.
A knowledge base system replaces the worst filing system in your company: the one where the real answer lives in a supervisor's head, a pinned Viber message and a Word file from 2023.
An animated FAQ panel in which each customer question opens in turn to reveal a short, checked answer about service areas, payment, site visits and receipts.
The questions buyers actually ask, answered before they pick up the phone.
Written once, owned by a name, given a review date
Search that reads content, titles and your own synonyms
The same articles train your lifetime AI assistant
Lifetime 24/7 AI assistant included with every build
Spaces, categories and tags rather than one endless list. Step-by-step procedures, policies, troubleshooting guides and FAQs each get a template, so a new article looks like the last one and a reader knows where the actual instruction starts.
Full text across titles and body, weighted by how often an article is opened and marked helpful, with synonyms you define — your staff type refund, your policy says reimbursement, both should land in the same place. Filters by space and category narrow a large library fast.
Set who can read each space and each article. Commission structures and escalation scripts stay internal; delivery areas and warranty terms publish to your website as a help centre on your own domain. One library, one edit, two audiences — no maintaining a public copy by hand.
Every article carries an owner and a next review date. When the date passes, the owner gets a reminder and the article is flagged as due for review in the admin view. This single feature is the difference between a knowledge base and a graveyard of documents nobody trusts.
Edits can go live immediately or route to a reviewer, depending on the space. Every published version is kept, with who changed what and when, and any version can be restored. When a policy changed on a particular date, you can show exactly what it said before.
Readers mark an article helpful or not and can say why. Searches that returned nothing are logged as requested articles. Those two lists tell you what to write next, based on what people actually looked for rather than what someone assumed they needed.
Your published knowledge base is what the free lifetime assistant reads, so it answers customers and staff from your policies and cites the article it used. Update the article and the assistant is updated the same moment — no retraining, no separate script to maintain.
Connects with
Pricing
Starter ₱99,000 covers spaces, articles, search, permissions and a public help centre, live in 5 working days. Pro ₱149,000 adds review workflows, version history, feedback reporting and a branded Android app for staff to search from the floor, in 10 days. Business ₱199,000 covers department-level permissions, approval chains, multi-site content and deeper integration with your other systems in 15 days. Every package feeds the free lifetime AI assistant. 50% down, the balance against milestones. Hosting is free for year one, then ₱499 a month.
A Drive folder stores files; it does not tell you which of the four similarly named documents is current, who owns it, or when it was last checked. A knowledge base gives every answer one home, one owner and a review date, searches inside the content, controls who sees what, and feeds your AI assistant. Files still belong in a document system — this is for answers people need to read and act on.
The assistant reads your published articles directly, so it answers from your written policy rather than improvising, and shows which article an answer came from. Edit the article and the next question is answered from the new version immediately. Articles marked internal are only used when the person asking is a logged-in staff member, so a customer never receives an internal note.
Yes, and this is the main reason teams choose a real system. Permissions sit on the space and on the individual article, so warranty terms and delivery areas publish to your help centre while commission structures and escalation scripts stay internal. You maintain one version of each answer instead of a public copy that quietly drifts from the real one.
Named owners, prompted by the system. Each article has an owner and a review date; when it passes, the owner is reminded and the article appears in a due-for-review list managers can see. Articles with no owner are flagged during setup, because an unowned article is the one that will be wrong in six months and nobody will notice.
Yes. Word documents, PDFs and Google Docs come in with their formatting preserved and are sorted into spaces with you. We usually find a third of a typical library is duplicated or superseded, so part of the setup is deciding which version survives — that decision has to be yours, but we make the duplicates easy to see side by side.
Only if search returns the right article in one try and it is reachable from the phone they already hold. We tune search with your own vocabulary and synonyms during setup, and Pro includes an Android app so staff on the floor are not walking back to a desktop. The other half is a manager habit: answering a repeated question with a link instead of a paragraph.
Yes. Public articles publish to your own domain with your branding, structured so search engines can index them, which turns the questions your team already answers into pages that bring in visitors. The same content sits behind the AI assistant on your site, so a visitor gets the answer in the chat or on the page, whichever they reach first.
We shape it around how you actually work, then launch it with training and a year of support.