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Marketplace Platforms
One platform that can book a cleaner, a photographer and a bookkeeper without pretending the three jobs are the same.
A service marketplace platform in the Philippines has to hold eleven different businesses at once.
An animated spa and salon booking screen: a guest chooses a priced service, a rated therapist and an open time slot, then a confirmed booking appears with the salon location.
Guests choose, book and confirm on their own — even while every chair is full.
Business package — two-sided service platforms start here
On-site, drop-off and remote, on one booking engine
Projects delivered for Philippine businesses
Lifetime 24/7 AI assistant answering booking questions
Three purchase paths, because one does not fit every category. Instant booking with a fixed price for standardised work — a two-hour clean, a laundry pickup, a 60-minute tutoring session. A quote request for anything that needs a look first, like a repaint, a house move or a leaking split-type unit. A brief-and-file upload for remote work, where the customer submits the document, the word count and the deadline before anyone quotes.
One profile, whichever way the provider works. On-site providers set service areas, working hours and blocked dates, then navigate to the address, check in, run a task checklist and upload before-and-after photos. Drop-off providers — laundry, printing, repair shops — log intake, stage and ready-for-pickup. Remote providers get a task board with deliverable slots and revision rounds. Earnings show the platform fee already deducted and the next payout date.
The check has to fit the risk. Government ID and a matched selfie for everyone. NBI or police clearance for any job performed inside a home. PRC licence and roll number for the categories where practising without one is an offence — legal, accounting, engineering. Trade certificates for electrical and refrigeration work. Portfolio and sample task for creative and translation gigs. Business permit and DTI registration for print shops and moving companies. Every document carries an expiry date and prompts renewal before it lapses.
Long jobs do not fit a single price field. Providers issue an itemised quote the customer accepts in-app, with a deposit that binds the date — this is how photography, events and moving actually work. Mid-job additions are proposed, priced and approved in writing rather than argued about at the door. Multi-stage work like a legal engagement or a bookkeeping catch-up releases payment per milestone, each with its own deliverable and sign-off.
The hold is why a stranger trusts you with a downpayment, but the release trigger differs. On-site work releases when the customer signs off completion, after a short dispute window. Drop-off work releases on collection, with a photo of the returned items. Remote work releases when the file is accepted or the revision window closes, so a translator is not waiting on a client who has gone quiet. Categories where the customer is not present at the end — a laundry bag collected by a helper, a translated file dropped into a company inbox — get a timed auto-release instead of a signature, so the provider is not held hostage to a sign-off nobody is going to give.
Approve providers with their documents attached, build the category tree and set the price guardrails so nobody lists a ₱50 aircon clean, publish cancellation and no-show policies the platform enforces automatically, hold and decide disputes with the chat log and photos in one view, and suspend a provider so their upcoming bookings are reassigned rather than quietly abandoned. Coverage reporting shows which barangays and which categories have too few providers to keep a promise.
The take rate should not be identical across eleven categories, and the console lets it differ. Set a rate per category, override it for an individual provider, and put a floor under it so a short drop-off job still covers the payment fee. Quote-first categories such as moving and events can bill a lead fee instead, because you never see the final price. Retainer categories such as virtual assistance and bookkeeping can sit on a provider subscription, since a percentage of a monthly retainer gets resented within two cycles. Whichever model a category runs, it settles into the same per-provider ledger of jobs, fees, cash owed, refunds and adjustments.
Connects with
Pricing
Business ₱199,000 covers the customer site, provider portal, verification workflow, booking and quoting, payments and the admin console, on a 15-day target once your categories and policies are set. Pro ₱149,000 adds a branded Android app — the tier that matters most, because providers work from phones, not laptops. Escrow with staged release, masked calling and live job tracking are scoped separately and quoted first. 50% down, the balance in milestones.
We have scoped this pattern for cleaning, aircon and appliance repair, house and office moving, laundry pickup and delivery, tutoring, photography and video, legal services, accounting and bookkeeping, virtual assistance, translation, and printing. The split that matters is not the trade — it is whether the job happens at an address, at a drop-off counter, or as a file delivered remotely. Each of those needs a different completion and release rule.
One, and go deep. A marketplace with forty providers in a single category and three barangays feels alive; the same forty spread across ten categories feels empty and nothing gets booked. Pick the category where you can personally recruit twenty good providers, prove the booking and payout loop, then add the next. The platform is built for all of them from day one, so adding a category is configuration, not a rebuild.
Verification is configured per category. Everyone submits a government ID and a matched selfie. Home-entry jobs require an NBI or police clearance. Regulated professions require a PRC licence number we check against the register before approval. Trades require the relevant certificate, print shops and movers require a business permit. Documents carry expiry dates and the platform blocks new bookings when one lapses rather than after a complaint.
Against deliverables, not hours on a clock you cannot see. The customer accepts a quote with a scope and a deadline, funds are held, and payment releases when the file is accepted or the revision window closes without a response. Retainer work — a VA or bookkeeper on a monthly arrangement — bills on a recurring schedule with a shared task board, and each cycle has its own release and ledger entry.
No, and holding one rate across eleven categories costs you either the providers or the margin. Most Philippine platforms land between 15% and 30%, but the useful question is why the number should move. A cleaner on a repeat two-hour job and a photographer on a single wedding are not the same transaction: one is frequent and small, the other is rare and large, and they tolerate very different rates. Charge less where the provider brought the customer, more where the booking only exists because of your marketing, and set a peso floor so small jobs still cover the payment fee.
The recurring ones. A weekly cleaner, a monthly bookkeeper and a standing VA arrangement all leak, because by the third booking both sides know each other and your fee starts to look like a tax on a relationship they already have. One-off and quote-first work leaks far less — nobody needs the same house mover or wedding photographer again for a year. So price the commission per category with the leakage already assumed, and spend the retention effort where it pays back: session packages, prepaid credits and volume bonuses on the recurring categories, not on the ones that never repeat.
The Business build targets 15 working days once your categories, verification rules, pricing guardrails and cancellation policy are settled. On a multi-category platform those decisions hold the date more often than the code does, because every category you add is another document set to check, another completion rule and another refund window to write. Agree one category's rules properly and launch on them; the rest are configured afterwards without touching the build.
We shape it around how you actually work, then launch it with training and a year of support.
