The patient and customer experience
Search by service, specialty, language, location or availability — never by symptom, because the platform does not diagnose and should not pretend to. Profiles show credentials, fees, consultation format and the next open slot. Booking captures the reason for the visit in the patient's own words, uploads prior documents, and confirms by SMS and Viber. After the consultation the patient keeps a record: the visit summary the provider issued, the receipt, and any follow-up date.
The provider console
Practitioners, therapists and care workers manage their own schedules, consultation types and fees across clinic, home visit and video. A consultation workspace holds the patient's history on the platform, notes entered by the provider, uploaded results and referral letters. Nothing is written by the system on a provider's behalf. Earnings show the platform fee already deducted, the payout date, and which consultations are still inside the dispute window.
Credential verification and re-checks
This is the part that cannot be skipped. Regulated practitioners submit a PRC licence number checked against the register before approval, together with a government ID and a matched selfie. Clinics and facilities submit their DOH licence and business permits. Care workers and therapists submit an NBI clearance and the certificate their category requires. Every credential carries an expiry date, and an expired licence blocks new bookings automatically rather than after somebody notices.
The admin console: listings, complaints and takedowns
Approve applications with the documents attached, publish the category and specialty tree, review profile claims before they go live so nobody advertises a treatment outcome, hold and decide complaints with the booking record and chat attached, and suspend a provider so upcoming bookings are cancelled and refunded rather than silently dropped. Every moderation action is logged with the reviewer, the reason and the timestamp.
Records, consent and the Data Privacy Act
Health information is sensitive personal information under the Data Privacy Act of 2012, so consent is captured explicitly at booking, stored with its version and timestamp, and withdrawable. Access is role-based and logged — you can show exactly who opened a record and when. Data is encrypted at rest and in transit, retention periods are configurable, and health data is never used for marketing without a separate opt-in. We build the controls and the evidence trail; your DPO signs off the policy.
Payments, packages, HMO and company accounts
GCash and Maya through PayMongo, cards, bank transfer and cash at the clinic counter. Session packages and prepaid credits for therapy, rehab and wellness programmes, with the balance visible to both sides. Corporate and HMO arrangements are handled as billed accounts: the employee books, the platform records the approval reference, and the invoice goes to the company or insurer instead of the patient. Refunds and cancellations follow your published policy automatically.
Products: supplements and pharmacy delivery
Product listings carry the FDA registration number, the batch and the expiry, and the platform blocks the sale of stock past its expiry date. No listing may claim to treat or cure anything, and the review step exists to enforce that. Prescription items require an uploaded prescription verified by a licensed pharmacist on the seller's side before the order is released, with the prescription retained against the order. Delivery books to a courier with handling notes, and controlled or cold-chain items are excluded unless the seller is licensed to move them.