WhatsApp chatbot in the Philippines, plus the Viber bot your local customers actually use

Usually Viber for the local market and WhatsApp for anyone abroad. Filipino suppliers, tenants, condo groups and repeat customers tend to live on Viber, while OFWs, expats and overseas B2B partners default to WhatsApp. If you sell to both, run both — the assistant is the same, only the channel setup differs.

For WhatsApp, yes: a number can be on either the consumer app or the Business Platform, not both, so most clients use a dedicated business line and keep the owner's personal number private. Viber Business Messages uses a registered sender name rather than a number, so your existing lines are untouched.

Outside the 24-hour window after a customer messages you, both platforms only allow pre-approved message formats. So "Your booking is confirmed for {date}" is submitted, reviewed and approved before it can be sent. We write, submit and maintain those templates for you, including the variants for reminders, receipts and follow-ups.

Both, within the rules. Inside 24 hours of a customer's message it can chat freely. Outside that, it sends approved templates to people who opted in — booking reminders, payment confirmations, delivery updates, renewal notices. What it will never do is blast a bought contact list, which is the fastest way to get a business number blocked.

The build is free for life inside any of our packages, from ₱99,000. The only ongoing cost is the platform's own messaging fee, charged by Meta or Viber per conversation and billed to your account at cost. Standalone setup on a system we did not build is quoted per project, with hosting from ₱499/month.

The assistant works one-to-one, which is where transactions happen. For one-to-many we use approved templates sent to customers who opted in, segmented by branch, service or last purchase, with opt-out honoured instantly. We do not automate posting into community group chats — platforms treat that as spam and so do your customers.

We build what the law expects you to be able to show: recorded consent with a timestamp, a clear purpose at sign-up, honoured opt-outs, role-based access to conversations, and export or deletion on request. Your data stays in your own environment. Your Data Protection Officer approves the notices and retention periods before launch.