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Every message becomes a ticket with an owner, a deadline and a visible answer — across every channel your customers use.
A helpdesk system in the Philippines has one job most tools get wrong: your customers do not email.
An animated Messenger thread in which a late-night customer enquiry arrives at a closed shop, an assistant drafts and sends a reply, and the customer's details are saved as a new contact record.
Answer every late-night enquiry, and keep each customer's details on file.
AI assistant answering first-line questions, free for life
Agents and tickets — never billed per seat
Starter helpdesk live with your channels connected
Years building customer-facing systems in the Philippines
Every channel lands in the same queue with the customer's history attached, so an agent picking up a Viber message can see the email thread from last week. Phone calls are logged as tickets in a few taps. Nothing depends on whoever happens to be logged into the Facebook page today.
Assigned, in progress, waiting on customer, waiting on supplier, resolved. A ticket cannot sit unassigned, and "waiting on customer" stops the clock so your response times stay honest. Merge duplicates when the same person messages on three channels about one order.
Set a first-response target and a resolution target per priority — an hour for a payment failure, a day for a general enquiry — and the countdown is visible on every ticket. Agents see what is about to breach at the top of their queue; supervisors get alerted before it does, not in the monthly report.
Your approved answers for delivery timelines, return policy, warranty terms and payment options, inserted in one click and personalised automatically. The same articles power the public help centre and train the AI assistant, so the answer a customer reads at 11pm is the answer your agent would have given.
Billing goes to finance, technical faults to the engineer on duty, anything from a key account straight to the account manager. Unanswered tickets escalate to a supervisor after a set number of hours, and out-of-hours items route to whoever is on shift rather than piling up until morning.
It answers order status, opening hours, pricing, stock and policy questions from your own content around the clock, in English or Filipino. When it cannot answer, it creates the ticket with the conversation already summarised and hands it to a human — so the customer never repeats themselves.
Ticket volume by channel and reason, first response and resolution times, backlog age, agent workload, SLA breaches and satisfaction ratings. The reason breakdown is the useful one: it tells you which product or process is generating tickets so you can fix the cause instead of hiring more agents.
Connects with
Retail & eCommerce
Online store with automotive and hardware catalogues, and an assistant that answers stock, price and delivery questions from the same product data.
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Logistics & Delivery
Courier booking app carrying My Bookings, wallet balances and push notifications on a live job.
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Online Retail
Order-to-doorstep flow with delivery updates for customers and a dispatch view for the team.
Read the case studyPricing
Starter ₱99,000 covers the shared inbox, tickets, canned replies, SLA timers and the AI assistant on first line, live in 5 working days. Pro ₱149,000 adds a branded Android app so agents and supervisors work the queue from a phone. Business ₱199,000 covers multi-department routing, escalation matrices and integration with your CRM or order system. 50% down, the balance against milestones. Hosting is free for year one, then ₱499 a month.
From ₱99,000 as a one-time build with unlimited agents. Pro at ₱149,000 adds a branded Android app for the team, and Business at ₱199,000 covers multi-department routing and integration with your CRM or order system. Hosting is free for the first year, then ₱499 a month. Nothing is charged per agent, so adding seasonal support staff costs nothing.
Yes, and for most Philippine businesses those two carry more volume than email. Messenger connects through the Meta platform and Viber through Business Messages, so conversations become tickets with the customer's history attached. Agents reply from the helpdesk, and the customer sees the reply in the app they messaged from — they never notice the system in between.
Order status, delivery timelines, opening hours, prices, stock, payment options, warranty and return policy — anything answerable from your own content, in English or Filipino, at any hour. When the question needs judgement or the customer is upset, it opens a ticket with the conversation summarised and routes it to the right team. It is free for the life of the system.
Timers run against your business hours, not the clock, so a message at 9pm does not breach by morning. You set the calendar including weekends and holidays. Waiting-on-customer status pauses the countdown as well, so your response times reflect the time you actually controlled rather than time a customer took to reply.
Yes. We connect the helpdesk to your store or order management system so the customer's recent orders, payment status and delivery details appear beside the conversation. That single change removes most of the back and forth, because the agent no longer has to open another system or ask the customer for a reference number.
Yes. The same queue handles staff tickets — hardware requests, access problems, system faults — with categories, priorities and an assigned engineer. Internal SLAs and escalation work identically. Companies that run both usually keep them as separate queues in one system so customer-facing metrics stay clean.
The build takes 5 to 15 working days. Adoption is usually quick because agents prefer having their own queue over fighting for one Facebook login, but expect two weeks before the reporting is trustworthy. Start by routing one channel through the helpdesk, then move the rest once the team is comfortable.
We shape it around how you actually work, then launch it with training and a year of support.